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Microsoft Dynamics 365 for Marketing

Optimize your marketing activities with the help of familiar and intelligent marketing functions of the CRM solution Microsoft Dynamics 365 Marketing. Use flexible segmentation tools, intuitive functions for campaign management, stable workflows and informative analyzes. This will make your marketing measures accurate and effective.

Integration of Microsoft Office

Microsoft Office features, such as Excel® export / import, real-time data filtering, and contextual ribbons, increase productivity.

Central document management

With the help of the comprehensive document management functions, the creation of marketing plans, campaign materials and other documents in Microsoft Dynamics 365 Marketing will be accelerated.

Better cooperation

Useful team functions and tools of the CRM solution for real-time communication promote team collaboration.

Improved data management

Data import wizards and data cleansing capabilities simplify data imports and improve data quality.

Use of Outlook

Increase efficiency by centrally managing e-mail messages, appointments, tasks, contacts and customer information with the familiar Microsoft Outlook application.

Mobile working

Mobile CRM and integrated offline functionality provide access to campaign data, marketing budgets and other information at any time.

Perfect cooperation with Dynamics 365

Through seamless collaboration with Dynamics 365 for Sales and the integrated Business Intelligence solution supports Dynamics 365 For marketing, the exchange of information across departmental boundaries and corporate divisions and supports your employees to implement targeted measures that turn prospective customers into customers.

Identification and care of leads

  • Import leads directly from LinkedIn Microsoft Dynamics 365 Marketing.
  • Benefit from a 360-degree view of every customer and up-to-date information at all times through central data storage and connected processes.
  • Increase your efficiency through automated and intelligent workflows.
  • Prioritize enthusiastic customers directly in the Marketing CRM software using lead evaluation models and key figures.
  • Work with the familiar Office 365 tools and increase productivity.

Cooperation of marketing and sales

  • Connect sales and marketing processes to improve collaboration and automate tracking.
  • Conduct multi-channel marketing campaigns and win leads.
  • Personalize customer experiences and events using configurable templates and design tools directly in Microsoft Dynamics 365 for marketing.
  • Interact with your customers through all social media channels.

Well-founded decisions

  • Benefit from comprehensive insight into customer interactions.
  • Measure the results of your marketing campaigns with configurable dashboards and Power BI analyzes in real time.
  • Conduct online surveys using Dynamics365 to better understand your customers' needs and desires.
  • Get competitive information through social media insights.

Individual adaptation

  • Adjust Dynamics 365 for Marketing to your company's needs and create web applications using code-free editors and tools.
  • By networking with all Dynamics 365 Applications and third-party systems, you benefit from automated processes.
  • Use artificial intelligence to drive innovation.

Perfect marketing support: Microsoft Dynamics 365 for marketing

With Microsoft Dynamics 365 for Marketing, precise evaluations are available for marketing that contain crucial information for further measures. In addition, the clear campaign management of the CRM solution makes day-to-day work easier and ensures comprehensive transparency. In addition, the marketing team gains valuable time by using individually designed templates.

Fast campaigns

Sales and marketing teams generate campaigns using templates. Quick campaigns can be easily and spontaneously implemented directly in Microsoft Dynamics 365 Create CRM for Marketing.

Real-time information

Monitor key performance indicators (KPIs) and better visualize the ROI of marketing efforts using real-time dashboards, ready-made reports, and embedded data visualization in Dynamics 365.

Microsoft Dynamics 365 CRM



Leverage comprehensive insight into revenue and customer data to strengthen business relationships, proactively meet customer needs, and increase productivity.

Customer Service

Customer Service

With excellent advice, informative self-service and comprehensive technical support, you can offer your customers the service they want and stand out from the competition.

Field Service

Field Service

Support your customers with custom maintenance schedules and intelligent scheduling that turns fast support into the standard.

Contact Person
Heike Klecha

Heike Klecha

+49 (7544) 966-200