We carried out a successful project together with you and handed over the system to you. For us, this does not mean that we leave you alone with the system.
After commissioning, we support you with numerous offers and services from first-level support and advice from our experts to the further development of your solution. As your first point of contact, we are also at your side for all questions and topics that are currently on your mind. With our broad team consisting of project managers, consultants and developers, we offer you a holistic service from a single source. Training courses, webinars and other services complete the offer.
Our customer service, your benefits
Personalized support
Personal support instead of an anonymous call center
The customer service team is an integral part of KUMAVISION and offers you personal support. On request, you will receive a permanent contact person for your company.
Short reaction times
Short response times in case of support
If the worst comes to the worst, you won't lose any valuable time with us. Depending on the service level, we guarantee you response times that optimally match your individual requirements.
Real expert advice
Real expert advice
The employees in the customer service team are not just qualified Dynamics 365-Experts who know your business software down to the last detail, but are also very familiar with your industry and your specific requirements.
Our customer service offers at a glance
Our experienced employees in first-level support offer you quick help if you need it: They record all incoming support requests in our ticket system and process them immediately. You will be informed regularly about the current processing status - until your request has been dealt with.
In the case of complex problems, our colleagues from the other areas in second-level support are there to provide direct support.
From specific questions about your ERP software to far-reaching IT topics, we advise you and develop concepts and solutions that suit your company.
We also accompany you during the digital transformation: through strategic advice and concrete support in the planning, implementation and evaluation of digitization projects. In addition, we would be happy to show you how you can benefit from our wide range of services.
Further information, information on updates, documentation and programs are available to our customers exclusively in the customer portal. To use it, you need your personal access data, which was sent to you by Customer Service.
You have not received any login data? Then please send us a message. We take care that you get your personal access. Request access data
Deepen your knowledge of KUMAVISION's business solutions and learn useful tips and tricks.
In addition to webinars on selected topics, we are also happy to conduct individual workshops and training courses at your company.
Contact
We are there for you if you need us. You can reach Customer Service both by phone and by email during the following business hours:
Monday – Thursday: 08:00 a.m. – 17.00 p.m. (CET/CEST)
Friday: 08:00 a.m. - 16:00 p.m. (CET / CEST)
Remote support with team viewer
We can solve the majority of all inquiries directly via remote support.
For this we use the remote maintenance solution TeamViewer, which was developed in Germany. This enables fast and uncomplicated online support. If you haven't installed TeamViewer yet, you can download the software here for free.
