Support

Our support is available

After a successful introduction of Microsoft Dynamics, we are still there for you. Our support is at your side with advice and action. With TeamViewer, KUMAVISION offers you fast and uncomplicated online support - anywhere and at any time.

KUMAVISION support offer

We also pass on our extensive experience in project implementation to you in the support area. After the productive start, our support services seamlessly complement the KUMAVISION target project methodology with which your project was successfully introduced. Our Service Account Managers (SAM) are available to assist you.

Our SAMs record your report or your request with classification and prioritization as a ticket. All tickets are managed transparently in our customer portal. Due to their qualification priorities within the first level support, the support staff already ensure a high solution rate.

If a solution in first-level support is not possible, the SAMs have access to all project managers, consultants and developers in second-level support. You will be informed by email about all the activities until your registration has been completed via the assigned ticket number. But our SAMs do more. They are the mouthpiece for the customer and provide you with timely and proactive information about upcoming updates and current topics.

support employee

With the support package you choose, we offer a variety of services such as:

  • Remote maintenance connection to the customer systems
  • Availability of support at defined business hours
  • Online access to the ticket system
  • Display and print your open and completed tickets
  • Keeping the current Dynamics customer database at KUMAVISION
  • Care of discontinued versions
  • Cyclical on-site appointments through your Service Account Manager (SAM)
  • Update information on all products via the customer portal
  • Providing training webcasts

Support ERP software and Microsoft Dynamics: solutions instead of problems!

Remote support with TeamViewer

For remote support, we rely on the remote maintenance solution TeamViewer developed in Germany. If you have not yet installed TeamViewer, you can download the software for free. Simply click on "Download TeamViewer" below.

Download TeamViewer

Contact

Geschäftszeiten

Monday-Thursday 8.00 - 17.00 watch
Friday 8.00 - 16.00 clock

  • Germany
  • Austria
  • Switzerland

support@kumavision.com

+ 49 (0) 7544 966-399

support@kumavision.com

+43 (0) 5577 89062 111

support.ch@kumavision.com

+41 (0) 44 578 50 31

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