Our SAMs record your report or your request with classification and prioritization as a ticket. All tickets are managed transparently in our customer portal. Due to their qualification priorities within the first level support, the support staff already ensure a high solution rate.
If a solution in first-level support is not possible, the SAMs have access to all project managers, consultants and developers in second-level support. You will be informed by email about all the activities until your registration has been completed via the assigned ticket number. But our SAMs do more. They are the mouthpiece for the customer and provide you with timely and proactive information about upcoming updates and current topics.