After a successful introduction of Microsoft Dynamics, we are still there for you. Our support is at your side with advice and action. With TeamViewer, KUMAVISION offers you fast and uncomplicated online support - anywhere and at any time.
We also pass on our extensive experience in project implementation to you in the support area. After the productive start, our support services seamlessly complement the KUMAVISION target project methodology with which your project was successfully introduced. Our Service Account Managers (SAM) are available to assist you.
Our SAMs record your report or your request with classification and prioritization as a ticket. All tickets are managed transparently in our customer portal. Due to their qualification priorities within the first level support, the support staff already ensure a high solution rate.
If a solution in first-level support is not possible, the SAMs have access to all project managers, consultants and developers in second-level support. You will be informed by email about all the activities until your registration has been completed via the assigned ticket number. But our SAMs do more. They are the mouthpiece for the customer and provide you with timely and proactive information about upcoming updates and current topics.
For remote support, we rely on the remote maintenance solution TeamViewer developed in Germany. If you have not yet installed TeamViewer, you can download the software for free. Simply click on "Download TeamViewer" below.
Monday - Thursday: 08:00 a.m. - 17.00:XNUMX p.m. (CET / CEST)
Friday: 08:00 a.m. - 16:00 p.m. (CET / CEST)
Learn more about the possibilities offered by ERP, CRM, BI and Cloud with KUMAVISION. Get to know the advantages of our integrated solutions live and arrange a consultation appointment.
Email: info@kumavision.com
