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Microsoft Dynamics 365 CRM

Customer relationships with Dynamics 365

With Microsoft Dynamics 365 Your employees use the modern, powerful CRM solution from Mircosoft from the Cloud while accessing customer information in the familiar Microsoft Outlook environment for high user adoption and rapid results.

At the same time, the CRM solution connects Dynamics 365 Marketing, sales and customer service work together and ensure consistent processes and clear data analysis.

Networked processes

Networked processes are the foundation of modern IT solutions, increasing efficiency and productivity across the enterprise.

Use of Outlook

Increase efficiency by centrally managing e-mail, appointments, tasks, contacts, and customer information in the familiar Microsoft Outlook environment.

Mobile working

Anytime, anywhere access to all important information - whether customer service, back-office or sales.

Better cooperation

Useful team functions and tools for real-time communication promote team collaboration.


With CRM from the Cloud This eliminates the need for high initial investment in expensive hardware and licenses, because you do not need your own complex IT infrastructure.

Simply scalable

The modular structure of the CRM solution allows more flexibility - if necessary, additional functions and users can be easily added.

CRM applications for all divisions

Due to the modular structure of the CRM solution Microsoft Dynamics 365 Companies can combine the right modules for their needs and requirements and receive an individual software solution. The individual modules communicate with each other via interfaces and access a common database.



Address your customers through targeted campaigns, go one step beyond e-mail marketing in customer care and drive the networking of sales and marketing.



Leverage comprehensive insight into revenue and customer data to strengthen business relationships, proactively meet customer needs, and increase productivity.

Customer Service

Customer Service

With excellent advice, informative self-service and comprehensive technical support, you can offer your customers the service they want and stand out from the competition.

Field Service

Field Service

Control your field service optimally. Support your customers with individual maintenance schedules and intelligent scheduling that turns fast support into the standard.

CRM advice from experts

You have questions about the scope of services Microsoft Dynamics 365 or want to know why your current CRM is not performing at its best? We test your existing CRM in depth and derive concrete recommendations for action for your company from the analysis, so that you are well prepared for future challenges.

Arrange an appointment with our CRM experts now, we will advise you comprehensively and individually!

+49 (7544) 966-200

CRM with Dynamics 365 - Added value for your industry

KUMAVISION has extensive know-how and many years of experience in various industries. Benefit from numerous best practice processes and a deep understanding of your industry-specific requirements and processes.

  • Industrial machinery and equipment
  • Serial Production
  • Energy
  • Medical Technology
  • Finance
  • Project Services Providers

12 good reasons for a next-generation CRM system

Improve your processes company-wide

Do not give away valuable potential by reducing CRM to software. Optimize your business processes first, drawing on many years of industry experience from consultants, who are at home in both business processes and CRM solutions

We have answers to the most frequently asked questions and the most important facts about Dynamics 365 collected and put together clearly.

How to benefit from Microsoft Dynamics 365

Contact Person
Heike Klecha

Heike Klecha

+49 (7544) 966-200