Liebherr-Mining Equipment SAS uses Microsoft Dynamics CRM to better network its sales, marketing and service activities worldwide. The central information and control platform from KUMAVISION thus replaces numerous isolated solutions and creates the necessary transparency in the process flows.
Company's Profile
- Development, manufacture and sale of loading and transport machines for raw material mining
- > 150 users
- Headquarters: Colmar (FRA), further location: Newport News, Virginia (USA)
task
- Replacement of the isolated solutions with a central information and control platform for the sales, marketing and service departments
- Bidirectional data exchange with various ERP systems
- Sales support and transparent documentation of the processes
- Efficient master data and profiling management
- Global rollout
reasons
- Uniform platform for all sales activities
- Cross-site reporting
- Microsoft Dynamics 365 CRM is available in numerous language and country versions
- High technical understanding and industry know-how from KUMAVISION
- Professional and consistent project implementation management
Implemented solution
- Microsoft Dynamics 365 CRM