Fri 25.07.2025/XNUMX/XNUMX
10:00 am - 11:00 pm
In this webinar, we will show you how you can manage complaints efficiently and effectively with KUMAVISION AG's industry solutions. Using the example of the "medtec" solution, we will demonstrate365"The approach you can also apply to our solutions for other industries. Learn how you can optimize your processes and increase customer satisfaction by using corrective and preventive actions (CAPA) and failure mode and effects analysis (FMEA).
Agenda
- Presentation
a. Complaint management in medtec365
b. Manage corrective and preventive measures
c. Analyses and risk assessment - discussion
a. What are your experiences in digitizing complaints, CAPA and FMEA?
b. What do you want from a module?
c. How do you see opportunities for automation in these processes?
target audience
This webinar is aimed at employees in QM, QA of companies (across all industries) as well as management and commercial directors who want to gain an overview.
Speakers
Ingo Dorrie brings a wealth of experience from various industries and roles in IT to his work. He draws on over 30 years of expertise in digitization and process automation. The author of various nonfiction books on process optimization and data-driven organizations takes a holistic approach to topics and uses platforms like Microsoft's for unconventional approaches to solving specific problems. His work focuses on the applicability of systems and the development of data-driven organizations. > LinkedIn profile
Philip Wilde (presenter) advises and supports medium-sized companies in the digital transformation with a focus on ERP and CRM industry software. The focus is on the medical technology and health market sector. > LinkedIn profile
Registration
Register now for free and secure your place!
