Service management with Microsoft Dynamics NAV

More customer satisfaction and customer loyalty through better service! Microsoft Dynamics NAV provides you with numerous tools to strengthen customer loyalty through optimized service processes. With Microsoft Dynamics NAV, you not only keep an eye on all open service orders and resources, but also easily evaluate all services based on different metrics such as response time, quality of service, or profitability. The ERP software contributes to an efficient service organization through integrated resource management and planning.


  • Service Order Management
  • Management of service level agreements (SLAs) and contracts
  • Work and material planning, scheduling and deployment
  • Service item tracking
  • Article and component history
  • Pricing and calculation
  • Reports on performance metrics    

Optimal service management

In Microsoft Dynamics NAV, you can set typical time, material, and resource requirements for different types of services, and then accurately calculate service cases on this basis.

The availability of service employees and technicians in the field is clearly displayed. Assign service orders at the touch of a button. Prioritize and escalate tasks as needed, and gain insight into open service orders, contract commitments, and technician utilization at all times.

For the creation, assignment, completion, and billing of service orders, Microsoft Dynamics NAV always accesses up-to-date data such as contracts, pricing, prioritized tasks, and employee utilization. The result: shorter service times and always ready to provide information.

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