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Microsoft Dynamics 365 CRM

Customer relationships with Dynamics 365 Customer Engagement

With Microsoft Dynamics 365 Customer Engagement Your employees use the modern, powerful CRM solution from Mircosoft Cloud while accessing customer information in the familiar Microsoft Outlook environment for high user adoption and rapid results.

At the same time, the CRM solution connects Dynamics 365 Customer engagement marketing, sales and customer service with each other and ensures consistent processes and clear data analysis.

Networked processes

Networked processes are the foundation of modern IT solutions, increasing efficiency and productivity across the enterprise.

Use of Outlook

Increase efficiency by centrally managing e-mail, appointments, tasks, contacts, and customer information in the familiar Microsoft Outlook environment.

Mobile work

Anytime, anywhere access to all important information - whether customer service, back-office or sales.

Better cooperation

Useful team functions and tools for real-time communication promote team collaboration.

Cloud-Solution

With CRM from the Cloud This eliminates the need for high initial investment in expensive hardware and licenses, because you do not need your own complex IT infrastructure.

Simply scalable

The modular structure of the CRM solution allows more flexibility - if necessary, additional functions and users can be easily added.

CRM applications for all divisions

Due to the modular structure of the CRM solution Microsoft Dynamics 365 Customer Engagement enables companies to combine the building blocks that best meet their needs and requirements with one another and receive an individual software solution. The individual modules communicate with each other via interfaces and access a common database.

Marketing

Marketing

Address your customers through targeted campaigns, go one step beyond e-mail marketing in customer care and drive the networking of sales and marketing.

Sales

Sales

Leverage comprehensive insight into revenue and customer data to strengthen business relationships, proactively meet customer needs, and increase productivity.

Customer Service

Customer Service

With excellent advice, informative self-service and comprehensive technical support, you can offer your customers the service they want and stand out from the competition.

Field service

Field service

Control your field service optimally. Support your customers with individual maintenance schedules and intelligent scheduling that turns fast support into the standard.

CRM advice from experts

You have questions about the scope of services of Microsoft Dynamics 365 Customer Engagement or want to know why your current CRM is not performing to its full potential? We thoroughly test your existing CRM and derive specific recommendations for your company from the analysis so that you are well prepared for future challenges.

Arrange an appointment now with our CRM experts, we advise you comprehensively and individually!

+49 800 5862876

CRM with Dynamics 365 - Added value for your industry

KUMAVISION has extensive know-how and many years of experience in various industries. Benefit from numerous best practice processes and a deep understanding of your industry-specific requirements and processes.

12 good reasons for a next-generation CRM system

Improve your processes company-wide

Do not give away valuable potential by reducing CRM to software. Optimize your business processes first, drawing on many years of industry experience from consultants, who are at home in both business processes and CRM solutions

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We have answers to the most frequently asked questions and the most important facts about Dynamics 365 collected and put together clearly.

CRM solutions from KUMAVISION in action

Logo Liebherr
Logo G-Data
Logo exceet

The CRM solution based on Microsoft Dynamics CRM supports Liebherr Werk Biberach GmbH not only in sales, but also in the aftermarket.Sales-Service. Highlights of the solution that can be used worldwide include the integration of a product configurator, used crane management and intelligently prepared visit reports.

G Data home and business security solutions are available in 90 countries worldwide. The new CRM solution based on Microsoft Dynamics CRM optimizes processes in sales, service and marketing as well as the administration of anti-virus software users.

As an international technology group, the exceet group specializes in intelligent control electronics and card-based security technology. In close cooperation with KUMAVISION, a novel CRM solution with Microsoft Dynamics CRM was designed and developed, which combines the multi-stage sales process with the different project phases.

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Your contact person
Heike Klecha

Heike Klecha

+49 7544 966-200