Powered by Google Translate

Machine helps people

Digital eye, intelligent voice assistants and chatbots: the use of AI is so versatile.

Even if less than five percent of companies have been dealing with artificial intelligence (AI) so far, the potential and the various areas of application have been researched for over 50 years. Even for medium-sized companies today, the possibilities are almost unlimited: Whether extended quality assurance through object recognition, seamless customer service through the use of chatbots or intelligent speech recognition in logistics - through the seamless interaction of AI and ERP, which we are in the article "AI - anything but rocket science" have highlighted, every company is already able to use AI applications quickly and easily. And so to relieve employees, to create space for creative and communicative tasks and to accelerate processes. In this article you will find out what the collaboration between man and machine can look like in your company.


The digital eye

Automatically record images and situations, classify them and compare them with target scenarios: The AI-based image recognition can be used in a variety of ways, for example in inventory control: while an employee is picking the goods, a camera registers whether the container is below the minimum fill level. If this is the case, the requirement is reported to the ERP system. The subsequent delivery is always made on time. But AI makes work easier not only in monitoring, but also in everyday office life: thanks to intelligent image and text recognition, for example, all relevant information is automatically read out in incoming invoices and transferred directly to the ERP software. Errors caused by manual data transfer are a thing of the past.


Intelligent speech recognition

Siri, Alexa or Google Assistant: Intelligent speech recognition not only makes our day-to-day work easier, the use of this solution also offers numerous advantages for SMEs: For example, speech recognition can be used in support to automatically direct the customer to the right contact person without detours. Intelligent speech recognition is also being used more and more frequently when accepting orders and supports colleagues in the back office.



Chatbots are an intelligent application that is also based on the principle of machine learning. These are AI-based systems that can be a valuable addition to customer service. From Q&A bots to personalized assistants, there are many possible uses, depending on your needs. The first step is to use a chatbot to answer frequently asked questions from users in a timely manner. More complex bots can have larger and longer conversations and even hand them over to an employee when they realize that the problem is beyond their knowledge.


The future is now

Do the examples sound like a long way off? On the contrary: The powerful Microsoft AI platform already enables the simple and uncomplicated use of AI - thanks to seamless integration into Microsoft Dynamics 365 even directly in your ERP software. Would you like to be part of this exciting journey and make sure that your company remains competitive? Then contact our digitization experts, who will be happy to show you how you can use AI in your company:


More articles in the "Artificial Intelligence" blog series

Blog article AI anything but rock science

AI - anything but rocket science


Blog article Outlook for the future of AI

Quo vadis, AI?


Blog article AI and CRM

How AI is changing customer relationship management


Blog article Dreamteam ERP and AI

Interview "Dream Team: AI and ERP"