ERP software for the technical service of medical devices

A first-class service is the recipe for success for high customer satisfaction and thus long-term customer loyalty. KUMAVISION's ERP industry solution for the technical service of medical devices ensures that companies in the aftermarketSalesArea characterized by short service times, comprehensive information and a fully documented device history compared to its competitors.

KUMAVISION makes the repair processing for manufacturers and retailers in medical technology clear. All relevant ERP functionalities for maintenance, repair and preparation are available and can be retrieved at the push of a button. KUMAVISION enables the recording of transactions directly from the call center. You keep track of repair progress and costs in your company.

KUMAVISION is flexible and covers all requirements up to full service management in an ERP solution. KUMAVISION ERP for medical technology is an integrated solution based on Microsoft Dynamics NAV and covers all business areas from financial accounting to distribution and sales to logistics and service with one system. Isolated solutions and individually programmed tools are a thing of the past.

Benefits for technical service with KUMAVISION ERP for medical technology

  • Quotation Management
  • Contract Management
  • Run-time tracking
  • At any time tracking the repair status
  • Advance, follow-on and final costing
  • Third-party repairs
  • Safety checks (STK)
  • Maintenance, tour and scheduling
  • Electronic device file
  • warranty tracking
  • Leihgerätemanagement

All features

Microsoft partner 2018 3Gold


Siegfried Kratsch

Siegfried Kratsch

+49 711 16069550

Contact Switzerland

+41 44 5785030

Contact Austria

+43 5577 89062-100

logo software made in germany

ERP industry functions and business processes for technical service

KUMAVISION ERP is the perfectly coordinated ERP software for the technical service for homecare, medical technology and the healthcare market. Numerous tried-and-tested industry-specific functions ensure well thought-out service processes and thus short reaction times, efficient repairs and thus more customer satisfaction.

Electronic device file

KUMAVISION meets the high legal compliance requirements for transparency and documentation (MPG, FDA, etc.) with the electronic device files integrated in the ERP software. The complete product lifecycle with warranty cases, service and repairs, upgrades and conversions, checks, owner changes, etc. is fully mapped in the ERP industry software.

pool equipment

KUMAVISION ERP offers convenient functions for the management of requests for the reuse of devices on the health insurance platforms, collection orders and the storage of pooled devices with register numbers. The administration of lending to bridge repairs with complete integration into the logistics processes is of course included in the industry solution.

Serial number management

KUMAVISION has powerful serial number management. Information such as whether a device is still in the guarantee, which repairs were made in the past or whether the customer needs a loaner during the repair time, can be called up at the push of a button.


Use the resources in the field service with regard to short response times and a uniform utilization of personnel and vehicles - including graphical tour planning and online updates of planned tours.

repair management

KUMAVISION offers process-controlled repair management for all service cases. KUMAVISION allows you to define company-specific processes for the repair of equipment as well as the efficient handling of minor or mass repairs - including the integration of third-party repairs With KUMAVISION ERP, you can cover even large quantities in a cost-effective manner and remain able to provide information at any time.

Test date Management

With the administration of any number of test dates of your own devices or customer-side devices, you are able to monitor legally required checks and to inform customers with reminders about due inspections. This gives you an effective tool for promoting customer loyalty.


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Best Practice with KUMAVISION

Profit from

  • Over 200 Best Practice Processes in the ERP Software
  • Easy adjustment via parameters
  • Interactive documentation with training function
  • Tried and tested procedures from practice
  • Development in dialogue with users and decision makers
  • Fast training of new employees

Request more information

Unique Device Identification (UDI)

Box UDI label

All UDI data directly from the ERP software

  • FDA and MPG compliant product labeling
  • Master data maintenance (article and manufacturer designations, storage conditions, sterilization procedures, lot sizes, etc.)
  • Automatic generation of variable data (serial and batch number, expiry date etc.)
  • UDI-compliant product labeling
  • Label printing (NiceLabel required)
  • Data export for GUDID message

Inform now about UDI

Your contact person
Siegfried Kratsch

Siegfried Kratsch

+49 7544 966-200