In close connection to the data transmission, the right to delete, in many cases also known as "right to be forgotten", is regulated in § 17 DSGVO.
What looks like a simple task at first sight quickly becomes a complex challenge in practice. Because with ERP software, deleting records would quickly lead to inconsistent databases. In addition, legal requirements such as storage requirements must be taken into account. To make matters worse, the deletion of personal data must be done retroactively in backups and other backup systems.
Result: The used ERP industry software or CRM solution must on the one hand support the right to delete, on the other hand, keep the database consistent. A possible way out is the anonymisation or masking of personal data. The data is retained in the system but can no longer be assigned to the respective person.