Comprehensive support

First & Second Level Support

Development

Consulting

Customer Service

We carried out a successful project together with you and handed over the system to you. For us, this does not mean that we leave you alone with the system.

After commissioning, we support you with numerous offers and services, from first level support and advice from our experts to the further development of your solution. As your first point of contact, we are also at your side for all questions and topics that are currently on your mind. With our broad team consisting of project managers, consultants and developers, we offer you holistic service from a single source. Training, webinars and other services complete the offer.

Contact

We are there for you if you need us. You can reach Customer Service both by phone and by email during the following business hours:

Monday to Thursday: 8.00 a.m. - 17.00 p.m.
Friday: 8.00 - 16.00 clock

This does not apply to all public holidays in Germany, Austria and Switzerland, as well as Christmas Eve (December 24.12th) and New Year's Eve (December 31.12st).

  • Germany
  • Austria
  • Switzerland

support@kumavision.com

+ 49 (0) 7544 966-399

support@kumavision.com

+43 (0) 5577 89062 111

support.ch@kumavision.com

+41 (0) 44 578 50 31

Remote Support

We can solve a large part of all inquiries directly via remote support. For this we use the TeamViewer remote maintenance solution developed in Germany. This enables fast and uncomplicated online support. If you have not yet installed TeamViewer, you can download the software here for free.

Download TeamViewer

Our customer service, your advantages:

Support from a personal contact

Comprehensive support from a team of experts

Short response times in case of support

Expert advice

Our services

First / second level support

Our experienced employees in First Level Support offer you quick help if necessary: ​​They record all incoming support requests in our ticket system and process them immediately. You will be regularly informed of the current processing status - until your request has been dealt with. In the case of complex problems, our colleagues from the other areas are directly at the side of the second level support.

Consulting

From concrete questions about your ERP software to far-reaching IT topics, we advise you and develop concepts and solutions that fit your company. We also support you with digital transformation: through strategic advice and concrete support in the planning, implementation and evaluation of digitization projects. We would also be happy to show you how you can benefit from our wide range of services.

Customer Portal

Further information, information on updates, documentation and programs are available to our customers exclusively in the customer portal. To use it, you need your personal access data, which was sent to you by Customer Service.

You have not received any login data? Then please send us a message. We take care that you get your personal access. Request access data

To the customer portal

Training

Deepen your knowledge of KUMAVISION's business solutions and learn useful tips and tricks. In addition to webcasts on selected topics, we would also be happy to conduct individual workshops and training courses at your company.

Webinars and training

Service Level Agreements (SLA)

We offer various service level agreements for our support services - tailored to your needs. Depending on the selected support package, the scope of the service to be provided and the service level are specified.

Request information about the SLAs
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