Microsoft Dynamics 365 CRM
CRM software for medium-sized businesses
Microsoft Dynamics 365 CRM
CRM solutions at a glance
CRM software for marketing, sales and customer service
Customer loyalty and customer satisfaction are among the most important factors influencing long-term business success. Microsoft Dynamics 365 CRM (formerly Microsoft Dynamics CRM) is the ideal CRM platform for marketing, sales, customer service and field service.
Your benefits
- A central platform with all Microsoft 365- and Dynamics 365-Product families
- Microsoft Teams for cross-functional teamwork
- Acceleration of processes and relief from time-consuming routine tasks
- Bundling of know-how through a 360 degree view of customers and markets
- Targeted use of competencies
- scalability and security
Microsoft CRM: Ensuring no customer inquiry is lost
Take advantage of opportunities for customer retention and customer acquisition
A platform
Microsoft Dynamics 365 CRM software provides you with a unified digital platform for all areas of the company that are constantly in direct contact with customers and markets.
Smart automation
It includes best practice processes for sales, marketing and customer service, and through automation provides more freedom for creativity and customer proximity.
Familiar interface and seamless integration
Thanks to the seamless integration into the Microsoft 365 With this product family, your employees do not need to learn another new software tool, but can remain directly in their familiar working environment.
Flexibility and data integrity
Mobility, teamwork, and a 360-degree view. All information and activities relating to markets, contacts, and customers are centrally recorded.
Communication across all channels
No inquiry, order, feedback, or complaint goes unanswered. In addition to Teams, telephone, email, and chat, customer interactions are also recorded via communication channels such as WhatsApp, social media platforms, portals, and apps.
Growth potential
You can try out new business models or markets without high investments in infrastructure expansions, flexibly register or deregister employees, and no longer have to worry about the security of your servers and data.
KUMAVISION - Your partner for Microsoft CRM
KUMAVISION brings your CRM into the CloudIt digitizes and automates processes from marketing to customer support. All while maintaining normal operations, quickly and reliably. We call this concept... SmartStart.
With KUMAVISION SmartStart:
- Clear structure, clear costs
- Get productive fast
- Industry software and best practices
- Adjustments possible at any time
Get a free consultation now!
Microsoft CRM software overview
Sales, Marketing, Customer Service and Field Service
The CRM software Microsoft Dynamics 365 offers different solutions for the areas Sales, Marketing, Customer Service and Field Service, with which you can map and control individual areas or even all processes uniformly and across departments.
Marketing campaigns with Microsoft Dynamics 365 Marketing
How do successful companies manage to continuously increase their level of awareness and reach exactly the right target groups with the right speeches?
Read here how you can better reach your markets with target group-oriented marketing campaigns and constantly fill your sales pipeline with fresh leads:
Efficient sales processes with Microsoft Dynamics 365 Sales
In global competition, efficient sales processes are just as crucial to success as the right solution for the customer's needs. Here's how you can best equip your sales teams for the competition and turn sales opportunities into successes:
Customer loyalty with Microsoft Dynamics 365 Customer Service
Greater customer loyalty through first-class service: not only when service is required, but also through proactive, forward-looking customer support.
Here you can find out how to provide your service team with the best possible conditions for perfect customer service:
Customer service with Microsoft Dynamics 365 Field Service
With a perfectly organized and optimally prepared customer service, you can turn an emergency into an experience.
Find out here how you can optimize your customer service and prevent damage through predictive maintenance:
More information, references and contact
CRM solutions from KUMAVISION
That's why KUMAVISION:
From more than 25 years of business experience, we know that customer relationship management is a key success factor for companies.
To meet the requirements of our customers, we have, over the years, developed in-depth expert knowledge and pragmatic solutions for the digital workplace in customer-centric business areas together with our customers.
In addition to technical and professional expertise, we also possess the necessary sensitivity for organizational and cultural change processes. Digitalization is only successful when the people on the team work with the digital tools and recognize and utilize their added value.