AI in SMEs: Myths and Opportunities in a Fact Check

AI in SMEs: Myths and Opportunities in a Fact Check

Marco Lubig

Marco Lubig

is a senior consultant and team lead specializing in Business Central, Copilot and the Power Platform.

Artificial intelligence (AI) has long since found its way into our everyday lives - from voice assistants in smartphones to personalized recommendations in online shopping. In the business context, AI is no longer a topic of the future either, but has already arrived in many companies: chatbots that answer customer inquiries are now as normal as algorithms that optimize supply chains. Current data from the Federal Statistical Office show how many companies are already using the opportunities that AI offers them: by 2024, one in five companies in Germany will have already used AI technologies, which corresponds to an increase of 8 percentage points compared to the previous year. But despite these encouraging figures, medium-sized companies in particular are often hesitant to implement AI. Yet AI offers enormous opportunities for them in particular: more efficiency, better decisions and new business models.

There are numerous persistent misunderstandings about AI in medium-sized businesses. This slows down companies that could benefit from this groundbreaking technology. "It's far too expensive." "AI is not a good fit for us." Does this sound familiar? Then you've come to the right place. We'll take a closer look at the most common myths and show you how KUMAVISION can help you use AI pragmatically and profitably.

 

Myth 1: “AI is only for big companies.”

Prejudice: Many medium-sized companies believe that AI solutions are expensive, complex and only feasible for corporations with large budgets.

Reality:

Getting started with AI doesn’t have to be complicated. The assumption that AI can only be implemented at high cost and with enormous effort is now long outdated. Modern CloudTechnologies such as Microsoft Copilot have significantly reduced the barriers to entry. Companies now benefit from scalable solutions that can be seamlessly integrated into existing systems - without high acquisition costs or long implementation times.

Cloud-based AI services offer the possibility of using exactly the functions that are currently needed - without high initial investments in hardware or specialized IT resources. They also grow flexibly with the company. Additional features can be easily added at any time. In addition, billing is usage-based, so companies only pay for the resources they actually use. These pay-as-you-go models make AI affordable even for smaller companies.

Another misconception is the perceived complexity. Modern solutions offer intuitive, standardized interfaces and can be seamlessly integrated into familiar work environments such as Office 365 and Dynamics 365 The advantage: Users immediately work more productively because they can use AI functions directly in their usual ERP and CRM systems - without major changes or training.

This is how KUMAVISION helps:

We advise you on how you can optimally integrate AI solutions such as Microsoft Copilot into your existing systems and use practical examples to show you how other companies have already successfully optimized their processes using AI.

 

Myth 2: “AI replaces jobs.”

Prejudice: There is often a concern that AI technologies will make human workers redundant and lead to massive job losses as machines take over human tasks.

Reality:

One thing is clear: AI is fundamentally changing the world of work by automating repetitive and standardized tasks, for example in accounting or customer service. By eliminating these monotonous, time-consuming routine tasks, AI creates valuable space for value-added activities. This means that AI is primarily a tool to support employees, not a replacement for them. It complements the team instead of replacing it. Employees can focus more on individual customer needs, strategic planning and more complex tasks and work more creatively. The result: productivity increases.

At the same time, however, AI is also leading to a shift in activities and the emergence of new roles and job profiles. According to a study by the McKinsey Global Institute, up to 2030 million job changes could be necessary in Germany by 3, as around 30% of current working hours can be automated using technologies such as generative AI.

This transformation requires employees to develop new skills. In particular, skills in the areas of data analysis, AI-supported decision-making and technical understanding are in demand. In addition, social and emotional skills are becoming increasingly important, as interpersonal interactions and creative thinking are difficult to replace by machines.

This is how KUMAVISION helps:

KUMAVISION supports companies in actively shaping change through AI. Our training courses enable your teams to recognize the added value of AI and to integrate it specifically into their everyday work. With our AI-supported solutions such as Microsoft Copilot, we also promote collaboration by enabling seamless information flows, optimizing workflows and efficiently connecting teams through intelligent assistance functions.

 

Myth 3: “AI is complicated and difficult to implement.”

Prejudice: Many companies believe that AI implementations require huge IT projects and lengthy processes.

Reality:

You can't implement AI solutions without in-depth know-how? Far from it! Modern AI applications are designed so that they can be easily integrated into existing systems and do not require specialized IT knowledge. There are practical solutions, especially for medium-sized companies, that can be introduced with reasonable effort.

Solutions such as Microsoft Copilot offer predefined interfaces and automation functions that enable quick and smooth implementation. Preconfigured modules that can be adapted to industry-specific requirements make implementation much easier. Instead of complex programming, user-friendly dashboards and functions such as automatic data integration, drag-and-drop workflows and AI-supported assistance functions are available that can be used immediately with little training. In addition, no-code or low-code approaches enable IT-experienced users to make adjustments themselves without having to rely on external developers.

Thanks to intelligent automation tools, AI-supported processes can also be introduced gradually without disrupting ongoing operations. Companies can start with small projects by initially implementing simple use cases such as automated invoice verification or document analysis and gradually expand their use.

This is how KUMAVISION helps:

KUMAVISION supports companies in the step-by-step implementation of AI-supported workflows. We also support you in data preparation and adaptation to your individual industry-specific requirements. Our experts ensure that your AI solution works smoothly and quickly delivers real added value.

 

Myth 4: “We don’t have enough data to use AI.”

Prejudice: Many companies believe that AI can only be used effectively with huge amounts of data.

Reality:

Modern AI solutions are able to provide valuable insights even with smaller, structured data sets. Small amounts of data are those that are generated on a daily basis in a medium-sized company - such as a year's worth of sales data, customer databases or production logs.

By using pre-trained models, transfer learning approaches and integrating external data sources such as public databases or industry-specific benchmarks, companies can use AI specifically for their needs. In addition, cloud-based platforms such as Microsoft Copilot offer intelligent mechanisms for data enrichment and processing by recognizing patterns, adding missing values ​​or suggesting alternative data sources. IT departments, data science teams or external service providers can use these tools specifically to meaningfully expand existing data sets. Data enrichment, for example by combining internal business data with external market analyses, also enables even more precise insights and predictions. In addition, the exchange of anonymized data with partner companies can provide additional valuable insights without violating data protection guidelines.

This is how KUMAVISION helps:

KUMAVISION helps you make use of your existing data by setting up customized data interfaces. We also support you in analyzing and using your data with powerful tools such as Microsoft Copilot and the Power Platform to gain valuable insights and enable data-driven decisions.

 

Myth 5: “Our data is not secure.”

Prejudice: Many companies fear that the use of AI and Cloud your sensitive data is at risk and security gaps are created.

Reality:

Concern about data loss and inadequate data protection is one of the main reasons why many companies hesitate to implement AI solutions. But modern AI technologies such as Microsoft Copilot and the Power Platform rely on the highest security standards and offer comprehensive protection mechanisms. Encrypted data transfer, role-based access controls and regular security updates ensure the protection of sensitive company data at the highest level. In addition, these solutions comply with strict data protection, security and compliance requirements, including the General Data Protection Regulation (GDPR) and the EU data limit. Transparent logging of data processing ensures additional traceability and control.

Another key benefit is that prompts, responses, and data accessed through Microsoft Graph are not used to train foundational large language models (LLMs)—including those developed by Microsoft 365 models used by Copilot. This means that companies can reap the benefits of AI without having to expose their confidential information to machine learning.

In addition, AI actively contributes to improving data security. It can detect threats early, identify anomalies in data streams and initiate automated security measures. Companies not only benefit from increased efficiency, but also from a proactive, self-learning security system that reduces risks and minimizes security gaps.

Compared to local installations, cloud-based solutions such as Microsoft 365 Copilot offers a decisive advantage: regular security updates and proactive threat detection. While local systems require manual updates and are therefore more vulnerable to security vulnerabilities, CloudSolutions benefit from continuous improvements and a dedicated security team that protects data around the clock. This gives companies a level of security that would be difficult to achieve with their own resources.

This is how KUMAVISION helps:

KUMAVISION offers comprehensive advice on security standards and best practices when dealing with AI. We support you in complying with legal requirements, setting up secure access controls and implementing security mechanisms that reliably protect your data.

 

Using AI, creating added value, securing the future

Skepticism about AI prevents many medium-sized companies from taking advantage of the opportunities offered by this groundbreaking technology. But the reality shows that AI is not only accessible and secure, but also offers companies decisive competitive advantages and makes them fit for the future. Whether intelligent warehouse optimization, automated invoice checking or more precise customer analyses - AI already opens up a wide range of possibilities for increasing efficiency and productivity.

KUMAVISION supports medium-sized companies on their path to digital transformation - with innovative technologies such as Microsoft Copilot and a clear strategy for the seamless integration of AI into existing processes. We help you to specifically tap into the potential of AI and develop practical use cases that offer real added value. Our focus is on proven technologies and a pragmatic approach that makes your AI journey efficient and successful.

See for yourself. Let's find out together how AI can advance your company - talk to us!

Contact